Lisa and I have been talking numbers. It’s not her strength, she loves the people more and she knows she’s got to focus on learning to love the numbers, number-crunching and hitting targets, and driving high performance. In 2024 the team has some big targets to hit. “But, how do we make the non-tangible elements […]
How Sabotage Kills Teamwork
“Our resilience is untested until we suffer setbacks” Liz Sheppard, clinical psychologist and peak performance coach to Olympians and Athletes. Not sure about you, however I’ve always found leadership feels like 2 steps forward and 5 steps backwards most days. Everyone wants a piece of you, there are 1000 things on the to-do list, firefighting […]
Shifting the Focus to Dynamics, rather than Tactics and Strategy
Team not hitting the numbers? Struggling with some complex people issues? So under the pump, you sometimes feel like you can’t breathe some days? Whilst our natural comfort zone might be to keep pushing the tactics and strategy. Please stop. Maybe it’s time to work on dynamics. Often overlooked, focusing on team dynamics is the […]
Time Management Mastery for Busy Tourism Leaders
Every year tends to start with new goals, well-planned schedules, and a sense of control over our time. Yet, before we know it, our daily whirlwind takes over. We can feel like our days are spiraling out of control. For busy tourism leaders, regaining control over your time is crucial. Here are some straightforward tips […]
Clear and Specific Communication
Enroute to the city and passed a sign saying ‘Parking from $5’. No idea whether that’s per day, per hour, per minute. Pretty vague and likely to put the customers off, more than get drive ins. Are you vague with your communications or clear and specific? Had a boss once and used to watch her […]
Mastering Delegation: 10 Tips for Tourism Leaders
As a tourism leader, you may have heard the age-old saying, “If you want a job done well, do it yourself.” While this mantra can be tempting, it can also lead to burnout and hinder your team’s growth. It’s time to reframe this mindset and get great at delegation. If you’re working on this skill, […]
Be the Master of Communication: A Key to Success in Tourism
In the ever-evolving landscape of the tourism industry, one timeless truth stands tall: Communication is the linchpin of success, whether you’re finding, training, or keeping staff. Time and time again, when gathering feedback from professionals in tourism businesses of all sizes, one common refrain emerges—communication reigns supreme. It’s the thread that weaves through every role, […]
The Power of Leadership Confidence: Harnessing Certainty for Tourism Business Success
Confidence, a topic of great interest, plays a pivotal role in the world of leadership. For tourism business leaders, striking the right balance between certainty and doubt can make all the difference. Let’s explore the significance of leadership confidence and I’ll offer actionable insights for tourism professionals to bolster their assertiveness and decisiveness. The Crucial […]
Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership
With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve into […]
How To Improve Leadership Confidence
One of the most frequent conversations I have with clients is about “How to improve Leadership Confidence”. It’s rare that in the beginning, because people always like to show me they’re confident and they have the “S$%T” together. Yes truly. However quite rapidly within a session or two, once the facade drops and raw […]
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