The divide in the room was fascinating. Half the room wanted to work on 12-month goals, a few were able to look at 3 and 5-year goals, and the rest were barely able to think about tomorrow, let alone in 3 months time. Goal setting is a very personal thing, yet when required to do […]
Little Touches make a Big Difference
It was a simple green blanket. Not sure if it was the choice of green or the texture and warmth it exuded, however, I let out a very large sigh of relief and pleasure walking into this hotel room. In fact, there were many sighs of pleasure during this recent stay in regional NSW, because […]
Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership
With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve into […]
Weekend Habits that Set You Up for a Great Week
Weekend Habits that Set You Up for a Great Week Do you ever get to the end of the weekend and feel exhausted, disorganised, and in a complete state, wishing instead that you could start the week organised and calm, instead of playing catch-up? There are a few key strategies that successful leaders use to […]
Mastering Time Habits
Unlocking Efficiency and Productivity for Tourism Business Leaders In today’s fast-paced world, time management is a crucial skill for individuals in all walks of life, especially for tourism business leaders. However, let’s reframe the conversation and shift our focus from mere time management to the development of effective time habits. By cultivating disciplined time habits, […]
Learn. Do. Teach.
When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie. […]
Overcome High Anxiety and Stress
The long-term effects of ongoing stress and high anxiety are enormous. When we stay in a state of heightened fear, anxiety, and stress, it reduces our capacity to think quickly, and effectively, and more importantly, work through decisions, problem-solving, and conflict. Most people have no awareness of their ‘reduced’ state – it’s become so “normal”. […]
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory, […]
Prioritising Training for Tourism Teams
If I said to you “Your tourism team is going to be entered into Sydney half or marathon in September”! What would you say? Maybe: ● Some of the team would never be able to run that far by then. ● Some of the team if they got training today, they’d make it. ● Some […]
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide […]
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