Do you talk about your team? Do you mention them on your business website or showcase them on social media? Do you share their skillsets, expertise and amazingness? Do you have team meeting shout-outs, or go around the room and recognise someone on the team that’s been helpful, fabulous or done something special? Do only […]
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory, […]
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide […]
10 Reasons Your Tourism Business Needs An Employee Experience Framework
A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance […]
Being Clear on the Plan and Planning for Clarity
I was engaged in a thought-provoking conversation this morning with a business owner who had recently revived their tourism venture post-Covid. Their business had undergone significant changes, such as new staff, revamped systems, and altered partnerships. They were in the process of finding their footing once again. During our discussion, the business owner posed a […]
Unlocking Your Unique Selling Points: Standing Out in the Tourism World
In the realm of tourism, where competition is fierce and marketing is paramount, articulating your USPs (Unique Selling Points) has become a topic of great significance. Every business needs to identify what sets their product or service apart, what makes them special, and how they can be seen, heard, and noticed amidst the crowd. One […]
Are You Caring For Your Casuals?
It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour […]
6 Strategies to Shift Your Mindset from Time-Poor to Focus-Rich
A key theme in a recent group coaching call was being Time Poor. We know there are never enough hours in the day to get it all done. However, I invited participants to change their mindset, thinking, and routines because otherwise if we keep saying “we’re time-poor”, guess what? We’ll remain time-poor. Please think about […]
What’s more important, mindset or marketing?
When it comes to tourism leadership and growing tourism business, what’s more important, mindset or marketing? The reason I ask…. I frequently have this conversation. What matters more? Or what matters most? And what do they both mean?! Many tourism business leaders aren’t doing well at marketing – think attracting tourists to their business because […]
All Conversations Count
When it comes to people’s problems, are you nipping things in the bud? Sitting and contemplating, or sweeping them under the carpet? Ignoring them and praying either the situation will sort itself out, they’ll sort themselves out, or people will grow up and get over it, move on, and forget about it? I’ve heard all […]
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