When we work with tourism business leaders, we break the blueprint down into 4 chunks. Immediate, short, medium, and long-term goals. We know many people have a love/hate relationship with goal setting, because they often either become unrealistic numbers on a page or unachievable objectives without quality staff to make it all happen. We also […]
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of […]
Aligning the Individual & Business Growth Journey
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing […]
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling […]
Learning to Delegate
Delegation doesn’t necessarily come naturally to everyone. If you had parental influence anything like mine, the mantras were “If a job’s worth doing, it’s worth doing well” and “If you want a job done well, do it yourself”. Yes literally, that’s what I grew up with. I watched my Dad, an amazingly hard working man, […]
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weight Watchers’ world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. When I started, I put a number into the app, wrote some reasons […]
Training Up Other Leaders in the Business
It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt, however, it’s a different ball game when it comes to training others in the business up to be able to take over elements, some or much of your role. Perhaps you’re stepping back, perhaps you […]
Do you have a PQ Powered Culture?
Did you know only 20% of teams ever achieve 80% of their potential? Is your team one of the 20% of High Performers or one of the 80% that achieve less? A bit less or perhaps a lot less. Many business leaders share their numbers with us. How well the business is doing (or not). […]
Managing Your Mindset
We’re approaching the Australian Open again, and I’m reminiscing about the extraordinary viewing of those two weeks in 2022!! Leadership Lessons from Barty and Nadal. Whether you’re into tennis or not, there is so much to learn from watching these professional athletes in action. Their ability to overcome challenges, dig deep, fight back, stay calm, […]
Beating the Back to Work Blues
Happy New Year! I know you work in tourism, but you might be lucky enough to have had some time off over this silly season. Coming back to work after any holiday is always tough. I love my work, my clients, and my team yet honestly, I still get those holiday blues. I thought these […]
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