Today in conversation with a leader, she mentioned how everyone else was to blame – different team members, partners to the business – she took no responsibility for the part that she plays in it all. I called it out pretty quickly and we had a VERY good heart to heart. Self–awareness is beyond critical […]
What’s more important, mindset or marketing?
When it comes to tourism leadership and growing tourism business, what’s more important, mindset or marketing? The reason I ask…. I frequently have this conversation. What matters more? Or what matters most? And what do they both mean?! Many tourism business leaders aren’t doing well at marketing – think attracting tourists to their business because […]
Workshopping the 3P’s
How often do you get your tourism team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on your tourism product (or service), process, or spend time talking about your people? I love using the 3P’s technique. Product, Process, and People Often many businesses get caught […]
Taking Power Breaks
Lots of people are anxious, stressed, stressed out, and some at complete burnout phase; running on empty with the extremely intense experiences we’ve been living through personally and professionally these last few years; especially in tourism. We often think we need a break or time out, and we might try to grab a few minutes […]
Action Taker or Avoider?
Whilst contemplating today’s blog topic, Frank arrived… literally in person. My awesome landlord for the office. We’ve had some flood damage issues upstairs, causing a few problems in my space. I let him know Friday, he saw it Saturday, then popped in today with the repair guy to discuss fixing it next Monday. Wow. Impressive. […]
All Conversations Count
When it comes to people’s problems, are you nipping things in the bud? Sitting and contemplating, or sweeping them under the carpet? Ignoring them and praying either the situation will sort itself out, they’ll sort themselves out, or people will grow up and get over it, move on, and forget about it? I’ve heard all […]
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies. Every business has its challenges, as every team does, and so it’s not about wishing […]
The Top 10 Tendencies Obstructing Human High Performance
Recently delivered several workshops on this topic, and we discussed specifically the Top 10 Tendencies that are obstructing human high performance. Particularly impacting workplace culture, routines and habits, communication, competitiveness, adherence to process/rules and so much more. Each team that participated was fortunate enough to be in the ‘Pro-Team’ category (a 7-8/10), already a professional […]
Decisive Action key for Tourism Business Leaders
This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait […]
3 Steps to Turn Chaos into Clarity
Too much on your mind? Being pulled from pillar to post? It can look and feel like chaos. When you’re leading a team, growing tourism business, and looking after customers and clients, it can be very busy being all things to all people. Except for the one person that matters the most. YOU. Maybe you’re […]
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